Shipping policy

DOMESTIC SHIPPING

All wines are insured against loss. Côte des Sommets operates a delivery notification system that will alert you when the goods are being dispatched from the warehouse or winery. Delivery notification is available by SMS and/or email. These details can be maintained on your profile for registered members. At the time of ordering online, you will be advised of an expected delivery time. In outlying areas, delivery will be made to your local agent. We will replace or refund anything you order and do not receive. 

DELIVERY TIMES

Allow 7-10 working days delivery time, depending on stock availability. If there are any delays we will notify you as soon as possible via your nominated method. We endeavour to dispatch wines within 24 hours of the order being paid. 

HEAT POLICY ON WINE DELIVERIES

Never experience a cooked or leaky wine again - Well worth the wait! At Côte des Sommets, we do not ship wine when temperatures exceed a recommended safe level for transporting wine. We'll send you your order as soon as we can, once the weather cools again and notify you via email if your wine delivery is delayed.

We use the Bureau of Meteorology for up to date climate information, Australia-wide.

We appreciate your understanding and patience during heat waves.